Refund Policy

Last Updated: May 23, 2024

1. Introduction

At Curve Finance USA Blog ("we," "our," or "us"), we strive to provide high-quality digital products and services. This Refund Policy outlines our procedures regarding refunds for subscriptions, digital products, or other services purchased through our website.

By purchasing any product or service from us, you agree to the terms of this Refund Policy. Please read it carefully before completing any purchase.

2. Types of Products and Services

Our website offers several types of products and services, each with specific refund conditions:

2.1 Premium Content Subscriptions

We offer subscription-based access to premium content, market analysis, and educational resources related to Curve Finance and DeFi.

2.2 Digital Products

We may offer downloadable guides, reports, templates, or other digital resources related to Curve Finance and DeFi strategies.

2.3 Online Courses

We may provide educational courses about Curve Finance, DeFi protocols, and cryptocurrency investment strategies.

2.4 Consulting Services

We may offer personalized consulting services related to DeFi strategies, portfolio analysis, or educational sessions.

3. Refund Conditions

3.1 Premium Content Subscriptions

  • Monthly Subscriptions: You may cancel your subscription at any time. However, we do not provide partial refunds for the unused portion of the current billing period. Your access will continue until the end of your current billing cycle.
  • Annual Subscriptions: Refunds for annual subscriptions may be provided on a prorated basis if requested within 14 days of purchase. After 14 days, refunds are at our discretion and will be considered on a case-by-case basis.
  • Trial Periods: If you purchased a subscription following a free trial period, you are not eligible for a refund unless there are exceptional circumstances.

3.2 Digital Products

Due to the nature of digital products, all sales of downloadable content (guides, reports, templates, etc.) are final. However, we may consider refunds in the following circumstances:

  • The product is substantially not as described or contains critical errors that render it unusable
  • You experience persistent technical issues that prevent you from accessing the product, and our support team cannot resolve these issues within a reasonable timeframe

Refund requests for digital products must be submitted within 7 days of purchase and will be evaluated on a case-by-case basis.

3.3 Online Courses

  • Refunds for online courses may be requested within 14 days of purchase, provided you have not completed more than 25% of the course content.
  • No refunds will be issued after 14 days or if you have accessed more than 25% of the course materials.
  • If you experience technical issues that prevent you from accessing course materials, please contact our support team before requesting a refund.

3.4 Consulting Services

  • For scheduled consulting sessions, full refunds are available if cancellation is requested at least 48 hours before the scheduled session.
  • Cancellations made less than 48 hours before a scheduled session may receive a partial refund of 50% or the option to reschedule.
  • No refunds will be provided for missed sessions or for sessions that have already taken place.

4. Exceptions to Refund Policy

We do not provide refunds in the following circumstances:

  • You have violated our Terms and Conditions
  • You claim you did not use the service or access the content (as we cannot verify this)
  • You purchased a product or service by mistake and did not contact us within 24 hours
  • You are seeking a refund due to changes in market conditions or investment performance (all financial information is provided for educational purposes only, and we do not guarantee investment results)
  • You request a refund after the specified refund period has expired

5. Refund Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us at support@curveusablog.com with the subject line "Refund Request"
  2. Include the following information in your email:
    • Your full name
    • Email address associated with your purchase
    • Order number or transaction ID
    • Date of purchase
    • Product or service purchased
    • Reason for requesting a refund
  3. You may also use the contact form on our website to submit your refund request

5.2 Processing Time

We will review your refund request and respond within 5 business days. If your refund is approved, it will be processed as follows:

  • Credit/debit card payments: Refunds will be issued to the original payment method within 5-10 business days, though it may take longer for the refund to appear on your statement depending on your card issuer
  • PayPal payments: Refunds will be processed within 5 business days
  • Cryptocurrency payments: Refunds for crypto payments will be calculated based on the USD value at the time of the original purchase and will be processed within 10 business days

6. Chargebacks

We take chargebacks very seriously. If you dispute a charge with your credit card company or payment provider without first attempting to resolve the issue with us, we reserve the right to:

  • Immediately terminate your account and access to any purchased products or services
  • Charge a chargeback fee of $25 to cover our administrative costs
  • Report the incident to credit reporting agencies
  • Pursue legal action to recover the disputed funds

Please contact us directly before initiating a chargeback so we can work together to resolve any issues.

7. Special Promotional Offers

Products or services purchased at discounted rates through special promotional offers may have different refund terms. Any special refund conditions will be clearly stated in the promotional offer terms. If no specific refund terms are mentioned in the promotional offer, this standard Refund Policy applies.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes. We encourage you to review this Refund Policy periodically for any updates.

9. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Curve Finance USA Blog
Studio 75 Stephanie Circle
North Dylan BT41 2RX
United Kingdom

Email: support@curveusablog.com
Phone: +447959076399